What are the following charges that appear on my bill: FSLC, TASA, Universal Service Fund, Local Number Portability, E911, Regulatory Access Fee and PICC?

FSLC-Federal Subscriber Line Charge –This is a charge to recover a portion of the costs associated with connecting to a telecommunications service provider's interstate network. Local phone companies, invest significant funds to construct and maintain the infrastructure and systems necessary to complete long distance calls on their local networks. This is a flat rate per line fee the FCC allows companies to charge to recover a portion of those costs.

TASA- Telecommunications Access System Act – This charge supports the service that enables speaking and/or hearing-impaired individuals to communicate over the telephone network. Under Title IV of the Americans with Disabilities Act (ADA), all telephone companies must provide relay services free of charge to users either directly or through state programs throughout the 50 states, the District of Columbia, Puerto Rico and all of the U.S. territories.

Universal Service Fund – The Universal Service Fund (USF) was created by the FCC to provide support to customers in high cost areas to keep local rates affordable. Factors causing higher costs include difficult terrain, low population density, and rapid growth rates. USF funds are distributed through several programs created by various FCC and state Public Utility Commissions rules.

Local Number Portability – This is a fixed, per line monthly fee that recovers the cost of the technology that makes it possible to change your local telecommunications provider and keep the same telephone number. The costs that can be recovered include those for creating new facilities, upgrading or improving the existing telephone network, and performing the ongoing functions associated with providing number portability. The FCC allows this charge to assist in recovering the cost involved in providing this service and is charged to all customers.

E911-Emergency 911 – The E911 charge is included on local telephone bills at the request of local government to help pay for the emergency services in each community (i.e. fire and rescue). This fee is collected on behalf of and paid in its entirety to the city or county in which a customer lives. The funds are used to pay for 911 emergency services regardless of whether a household has ever made a 911 call.

Regulatory Access Fee – This fee is a per line, monthly fee designed to off-set a portion of the costs of network interconnection facilities maintained by NuVox that allow NuVox customers to communicate with customers of other service providers throughout the U.S., and Internationally.

PICC – Presubscribed Interexchange Carrier Charge – This charge was created by the FCC to help local phone companies recover costs associated with beginning and ending long distance phone calls.

Where can I go to make a payment?

Any Western Union location though out the United States. Pay to the order of NuVox Communications, City Code: NuVox, State SC.

Where do I mail my payment?

When mailing in a payment don’t forget to include your account number. You can mail a payment to:
NuVox Communications
P.O. Box 538652
Tampa, Florida 30353-8652

Why is my first bill higher than I expected?

Your first bill usually covers more than one month of service. It includes charges for the current month and for the next full month. Charges for the current month are prorated, which means the monthly rate is divided into a daily rate and you’re billed only for the days you received service.

What is the difference between local calls and local toll calls?

Local calls are made in your immediate geographic area. Depending on where you live, your local service area could extend to your entire neighborhood, city or county. Local toll calls span a greater distances then local calls, but are not long distance calls. They may be within your area code or a different one — across town or in the next county.

Who do I call if I have more questions about my bill?

You can call our Customer Care department at 800.600.5050 option #3. The Customer Care department is open Monday through Friday 8am-5:30pm..

How can I add a line or feature to my existing service?

You can call our Customer Care department at 800.600.5050 option #3. The Customer Care department is open Monday through Friday 8am-5:30pm.

Where can I get instructions on how to use my voice mail or other features?

You can call our Customer Care department at 800.600.5050 option #3. The Customer Care department is open Monday through Friday 8am-5:30pm.